Customer Support

Customer Training

All TeamHPC cluster implementations include printed documentation and a presentation to your IT staff regarding the ongoing use, maintenance and monitoring of your system. We can also provide additional training on your cluster for your IT staff, upon request.

 

Your TeamHPC Cluster Manual provides helpful information on the entire system—from mounting hardware to software loads and launching jobs—to help you maximize cluster usage. Upgrade instructions are also included to make this process as easy as possible.

 

In addition, you can sign up for our Extended Onsite Cluster Administration program, and we will provide an experienced engineer to administer your cluster full-time at your location.

 

Customer Support

Technical support is available, toll-free, from the TeamHPC Help Desk Monday through Friday, 8AM to 5PM CST at (866) 832-6472 (press # 2.)

In addition, our optional Nationwide On-site Warranty provides a variety of Help Desk and On-site Response services to meet your needs, including

Option # Help Desk Availability  Onsite Service Response Time
 1    24/7   Same Day, 4 Hr. Response
 2    8AM-5PM CST   Same Day, 4 Hr. Response
 3    24/7   Next Business Day
 4    8AM-5PM CST   Next Business Day

 

technical assistance—from our Help Desk to our onsite response team—is provided by experienced TeamHPC technicians, and is not outsourced to a third party. These highly-trained professionals ensure the quality and integrity of our work, and that we maintain the high standards our clients have come to expect from us.

3-YEAR WARRANTY

All TeamHPC clusters and components are backed by a generous 3-year warranty to replace defective parts. Returns are fast and easy with same-day RMA # confirmation.

Sales Representative:

Contact your TeamHPC sales representative to learn how our Professional Services team can customize a HPC solution that meets your organizations needs.

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