CUSTOMER TRAINING

All TeamHPC cluster implementations include printed documentation and a presentation to your IT staff regarding the ongoing use, maintenance and monitoring of your system. We can also provide additional training on your cluster for your IT staff, upon request.

Your TeamHPC Cluster Manual provides helpful information on the entire system—from mounting hardware to software loads and launching jobs—to help you maximize cluster usage. Upgrade instructions are also included to make this process as easy as possible.

In addition, you can sign up for our Extended Onsite Cluster Administration program, and we will provide an experienced engineer to administer your cluster full-time at your location.

CUSTOMER SUPPORT

Technical support is available, toll-free, from the TeamHPC Help Desk Monday through Friday, 8AM to 5PM CST at (866) 832-6472 (press # 2.)

In addition, our optional Nationwide On-site Warranty provides a variety of Help Desk and On-site Response services to meet your needs, including

All technical assistance—from our Help Desk to our onsite response team—is provided by experienced TeamHPC technicians, and is not outsourced to a third party. These highly-trained professionals ensure the quality and integrity of our work, and that we maintain the high standards our clients have come to expect from us.

3-YEAR WARRANTY

All TeamHPC clusters and components are backed by a generous 3-year warranty to replace defective parts. Returns are fast and easy with same-day RMA # confirmation.

Contact your TeamHPC sales representative to learn how our Customer Support services can give you the technical assistance, and peace of mind, you deserve.

I am extremely impressed with Team HPC's engineering staff. They have done a great job specifying and building custom servers to help us meet our customers' needs, and when servers don't function as expected out-of-the-box, they troubleshoot problems with the utmost urgency.

 - Adam Woydziak
   Director of Technical Support
   ICOP Digital, Inc

Click here to read more client testimonials.